Refund Policy

The GYM is the merchant of record for every charge processed through the CombatScore platform. The GYM issues refunds at its discretion, subject to applicable law and the terms below. CombatScore facilitates the refund through Stripe and records the transaction.

Cancellation takes effect at the end of the current billing period unless you and the GYM agree otherwise in writing. You retain access through the period end. The GYM may, at its option, prorate a refund for unused days at the daily rate, refund the most recent invoice in full, or issue no refund. The default selection appears at signup.

If a charge fails, the system retries the card up to three times over fourteen days. After the third failure, the subscription cancels automatically and access ends at the period that was attempted.

You may cancel at any time from your wallet at combatscore.app/dashboard/wallet or by contacting the GYM directly. Cancellation takes no more than three clicks. CombatScore does not impose retention barriers.

One-time charges are non-refundable after the class or event starts. Before the start time, the GYM may issue a refund or convert the charge to a credit at its discretion.

If the GYM cancels an event, all paid attendees receive a full refund within ten business days. If the event is postponed, the GYMmay transfer the charge to the new date with the attendee’s consent.

Returns are accepted within thirty days of purchase for unworn, unwashed apparel and unopened equipment in original packaging. Hygiene items (mouthguards, hand wraps, gi pants once worn) are non-returnable. Digital products are non-refundable once delivered.

Out-of-stock items detected after checkout are refunded in full within five business days. The GYM contacts the customer with the option of a substitution before refunding.

The platform supports partial refunds in any amount up to the original charge less prior refunds. Stripe processing fees on the refunded portion are not returned by Stripe and are absorbed by the GYM.

You may dispute a charge through your card issuer. The GYM may suspend platform access while a chargeback is open. If the chargeback is later reversed in the GYM’s favor, the original charge is reinstated and may be re-collected from the payment method on file.

Contact the GYM before filing a chargeback. Most disputes resolve faster through direct conversation.

Refunds appear on the original payment method within five to ten business days. The exact timing is set by the card issuer and is outside Stripe’s and CombatScore’s control.

When a refund is issued, the refunded amount is the amount actually charged to your payment method, not an undiscounted list price. Household tier discounts, promotional pricing, and any other discount reduce the charged amount; the refund is calculated against that reduced amount.

A worked example: a membership lists at $133/month, a 40% household discount brings the charged amount to $80, and you request a full refund. The refund is $80, not $133. The discount is not refunded separately.

When more than one discount could apply to a single charge, only the largest applicable discount is used. Discounts do not stack. You will see the applied discount on your receipt and on the checkout summary before paying.

The default policies in this document set the platform’s baseline behavior. Where state law grants stronger consumer rights, state law controls. The GYM cannot offer worse terms than state law requires.

The following statutes are commonly relevant to combat-sports memberships and event purchases. This list is not exhaustive and is not legal advice; consult counsel for your jurisdiction.

• California— Automatic Renewal Law (Bus. & Prof. Code § 17600 et seq.): clear and conspicuous disclosure before charging, easy cancellation, refund of unauthorized renewals. Pre-renewal notice 3-21 days before renewal for monthly terms; 15-45 days before for terms longer than monthly.
• New York — General Business Law § 527-a: similar automatic-renewal disclosure and one-click cancellation requirements. Refunds required for renewals not properly disclosed.
• Massachusetts — Health Club Services Act (M.G.L. ch. 93 § 78 et seq.): three-day right of cancellation on membership contracts with a full refund, including for combat sports academies treated as health clubs.
• Illinois — Physical Fitness Services Act (815 ILCS 645): three-day cancellation right and proration on early termination after the cooling-off window.
• Michigan — Health Spa Services Regulations Act (MCL 445.871 et seq.): three-day cancellation, proration, and posting of fees and refund policy on premises.
• New Jersey — Health Club Services Act (N.J.S.A. 56:8-39 et seq.): three-day cancellation, proration, and prohibition on prepaying more than three years.
• Other states — Texas, Florida, Ohio, Connecticut, and several others have analogous health-club statutes. Where any such statute grants stronger rights than this policy, it controls.

The 48-hour reflective window referenced in the membership section above does not override these statutory rights. If state law gives you a longer cooling-off period or a stronger refund right, you keep that right regardless of what this policy says.

For refund questions, contact the GYM first. For platform-level questions, contact support@combatscore.app.